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Visit

Check-in, payment and queue management

Appointment scheduling is a complex business in healthcare. The date, time, location, and the order of appointments must be carefully orchestrated when planning and optimising the treatment of hundreds of people every day. A single change to a schedule can have significant knock-on effects.

DNV Imatis’ Visit solution makes complex appointment scheduling more manageable. The solution provides two interfaces: one for patients, the other for hospital staff.

The patient interface provides appointment reminders, arrival check-in functionality, and a seamless flow of communication before, during and after appointments. It also gives patients quick access to information about meeting locations, and navigation to help them find their way on time on their own mobile device.

The solution provides hospital staff with a critical overview of the status of patient appointments and tools to track queues and waiting times. When obstacles arise, the solution enables staff to rebook appointments quickly, to ensure that consultations take place in in the right order.

DNV Imatis’ Visit solution can also handle complex financial workflows, synchronising check-in, payment options, accounting systems and collection services.

DNV Imatis’ Visit solution makes it easier for healthcare organisations to use as little time as possible on administration, increasing their capacity to care. 

Self-service largely eliminates the need for manual follow-up and manual administration of service users.

DNV Imatis’ solution ensures that visits to day centres and out-patient clinics are seamless and efficient, both for patients and the staff. It supports the entire process, from the first appointment reminder to registration of arrival, wayfinding, queue management, completion of the visit and payment.

Visit

Patient flows

Patient flows and logistics are optimised in a comprehensive solution that includes text reminders, registration at a terminal or on a mobile device upon arrival. Further, wayfinding, waiting area displays, applications and touch screens for queue management. This with support for text notifications in the event of delays, notification of appointments and other messages to patients. In addition to payment management, patient payment and payment statements.

Waiting area screens show service users their place in the queue in the form of anonymised reference codes. These screens also display any messages from the treatment provider, such as notifications of delays, and patients are notified of when to go to the treatment room visually on screen, via a configurable audio alert and via text.

A better and more efficient patient flow

More seamless service user experience

Reduced costs

Time savings due to automation of check-in and payment processes

Better and more pleasant use of waiting times

Better resource utilisation, improvement in quality of other administrative and patient-oriented tasks

Patient payment

Fully automated patient payment and payment follow-up ensures a simple, clear and seamless payment flow for service users and hospitals. Service users have greater flexibility, and can pay when and where it suits them, as well as choose between different payment options such as electronic invoice, mobile pay or debit/credit card.

This improves the service user experience and simplifies and hastens patients` journey home, without them having to wait around. It also gives them more payment options, and the automated payment reminders reduce the likelihood of unpaid amounts being forwarded for debt collection.

For the hospitals, the solution provides a comprehensive and complete overview of payment requests independent of the different patient administrative and accounting systems, and an aggregated overview of all requests and status of payments, including detailed documentation and payment history. The sending of payment information and reminders via text is fully automated, and adjustments and changes can be made to deadlines and notification intervals as needed.

The need for card terminals, letters in the post and manual routines is reduced, which means time and cost savings for the hospitals and improvements in the quality of other administrative and patient-oriented tasks and services.

Uniform payment solution

Better user experience for patient

No waiting

Payment claims are automatically handled electronically. Pay for several consultations at once.

Freedom of choice

Decide for yourself the preferred payment method.

Avoidance of collection notice

Automatic payment reminder.

Seamless for health trusts

Clear

Complete overview independent of pre-system. Overall overview of all requirements including status. Detailed documentation on payment if needed.

Fully automated

Issues and reminders, with the possibility of manual changes if needed.

Control - and cost effective

Reduces the need for bank terminals.
Reduces the amount of paper mail.
No / limited equipment costs.

Customer cases

Digital collaboration and task support at Oslo Emergency Clinic

Digital collaboration and task support at Oslo Emergency Clinic

Case study on how Oslo Emergency Clinic implemented digital interaction and task support to support work processes and information sharing.
Bed Management at Østfold Hospital Trust

Bed Management at Østfold Hospital Trust

Østfold Hospital has achieved a better overall overview of occupancy in real-time and can more easily predict what the next…
Royal Adelaide Hospital

Royal Adelaide Hospital

Get inspired by how Royal Adelaide has saved time and effort with smoother check-ins, better patient service and accurate data.