Check-in, payment and queue management
Appointment scheduling is a complex business in healthcare. The date, time, location, and the order of appointments must be carefully orchestrated when planning and optimising the treatment of hundreds of people every day. A single change to a schedule can have significant knock-on effects.
DNV Imatis’ Visit solution makes complex appointment scheduling more manageable. The solution provides two interfaces: one for patients, the other for hospital staff.
The patient interface provides appointment reminders, arrival check-in functionality, and a seamless flow of communication before, during and after appointments. It also gives patients quick access to information about meeting locations, and navigation to help them find their way on time on their own mobile device.
The solution provides hospital staff with a critical overview of the status of patient appointments and tools to track queues and waiting times. When obstacles arise, the solution enables staff to rebook appointments quickly, to ensure that consultations take place in in the right order.
DNV Imatis’ Visit solution can also handle complex financial workflows, synchronising check-in, payment options, accounting systems and collection services.
DNV Imatis’ Visit solution makes it easier for healthcare organisations to use as little time as possible on administration, increasing their capacity to care.
Self-service largely eliminates the need for manual follow-up and manual administration of service users.
DNV Imatis’ solution ensures that visits to day centres and out-patient clinics are seamless and efficient, both for patients and the staff. It supports the entire process, from the first appointment reminder to registration of arrival, wayfinding, queue management, completion of the visit and payment.
Patient flows and logistics are optimised in a comprehensive solution that includes text reminders, registration at a terminal or on a mobile device upon arrival. Further, wayfinding, waiting area displays, applications and touch screens for queue management. This with support for text notifications in the event of delays, notification of appointments and other messages to patients. In addition to payment management, patient payment and payment statements.
Waiting area screens show service users their place in the queue in the form of anonymised reference codes. These screens also display any messages from the treatment provider, such as notifications of delays, and patients are notified of when to go to the treatment room visually on screen, via a configurable audio alert and via text.
Fully automated patient payment and payment follow-up ensures a simple, clear and seamless payment flow for service users and hospitals. Service users have greater flexibility, and can pay when and where it suits them, as well as choose between different payment options such as electronic invoice, mobile pay or debit/credit card.
This improves the service user experience and simplifies and hastens patients` journey home, without them having to wait around. It also gives them more payment options, and the automated payment reminders reduce the likelihood of unpaid amounts being forwarded for debt collection.
For the hospitals, the solution provides a comprehensive and complete overview of payment requests independent of the different patient administrative and accounting systems, and an aggregated overview of all requests and status of payments, including detailed documentation and payment history. The sending of payment information and reminders via text is fully automated, and adjustments and changes can be made to deadlines and notification intervals as needed.
The need for card terminals, letters in the post and manual routines is reduced, which means time and cost savings for the hospitals and improvements in the quality of other administrative and patient-oriented tasks and services.