Task management
Assignment and processing of support services tasks
A healthcare organisation cannot run efficiently without fast and reliable communication between all departments. It is impossible for a surgeon to perform an operation if the operating theatre has not been cleaned first. A radiologist cannot undertake an MR examination if their patient has not been transported to the radiology ward. Everyone depends on everyone.
Real time information sharing
DNV Imatis’ Tasks for support services helps every department in a healthcare practice to become a fully integrated part of the organisation.
Information flows freely and seamlessly, from emergency departments to cleaning, caretaker and orderly services. Everyone has access to the same digital ecosystem – a nurse who discovers that a sink is clogged can inform the caretaker service in real time and be notified when the problem is solved. A bed that needs to be turned down by cleaning staff, a patient who needs an orderly to transport them to X-ray, a fluorescent tube that needs replacing – everything can be registered, shared, and acted on, across departments, by nurses, doctors, and administration teams.
Key benefits of Task management
Reduce unnecessary walking and improve staff efficiency
Enhance coordination between clinical and support teams
Improve patient and staff safety through timely task handling
Related use case
Enabling smarter coordination of support services in daily hospital operations >
Unlocking capacity by coordinating cleaning and discharge for faster bed turnover >
Related case studies
15-17 hours saved
per shift per day on coordination and manual routines at Haraldsplass Diaconal Hospital >
€4,400 saved per bed
annually at Oslo Emergency Clinic, with coordinated workflows, real-time decision support and role-based task management >
Bed turnaround time
reduced by 50%
by coordinating cleaning and discharge, corresponding to €130,000 in annual operational savings at Østfold Hospital >
Bed turnaround time
reduced by 50%
by coordinating cleaning and discharge, corresponding to €130,000 in annual operational savings at Østfold Hospital >
One tap to assign, track, and end tasks
- Our task management system allows staff to receive, handle, manage and end tasks and work orders directly in apps.
- A single portal to assign, delegate and keep track of multiple services, with direct communication between wards, units and support services.
- Staff receive notifications of new tasks in their handheld devices (pager, smartphone or tablet).
Optimising efficiency through task shifting
Task shifting optimises labor by redistributing tasks, easing service bottlenecks. Task shifting is the strategic redistribution of responsibilities within healthcare teams. It involves delegating specific tasks, where appropriate, from highly qualified health professionals to those with shorter training and fewer qualifications. This approach optimises the use of available healthcare resources, improving efficiency while maintaining quality of care.
Task flow - how it works
Requisition client
Ward staff use the support services request apps for porter and housekeeping requests directly in the portal, digital whiteboards or smartphones.
Assigned tasks
Tasks are assigned to orderlies or housekeepers, who receive notifications of new tasks in their handheld devices (pager, smartphone or tablet).
Smart task rules
Smart task assignment can be based on zones, units or other pre-defined options, reducing the travel between each task and ensuring more efficient use of staff members’ time.
Location-based services can be added to the smart task rules in order to automate the work dispatch management (currently compatible with Cisco Hyperlocation, Sonitor and Stanly).
Task management
Each support service staff member manages their own task load, by accepting or rejecting incoming tasks and using the worklist of active tasks.
Stavanger University Hospital – Norway
Tasks applications were implemented in the Western Norway Regional Health Authority in early 2021. In the course of just a few weeks, more than 10 000 assignments were processed, exceeding all expectations. The new system, which is available for desktop computers, touchscreens and smartphones, is reliable, easy to use and has a greater range of application, according to a radiographer in the X-ray department.
Patients’ personal ID numbers are entered in the system for payment purposes, and this also helps ensure that the correct patient is collected by the porter.
On the first day with DNV Imatis’ solution, over 400 assignments successfully went through the system.
Want to learn how DNV Imatis can improve efficiency in your healthcare operations?
DNV Imatis helps healthcare organisations improve efficiency through real-time information sharing, streamlined workflows and patient journeys, and smarter resource management. Our solutions support staff, enhance patient safety, and improve the overall care experience — while reducing stress and increasing productivity.
Are you curious to find out more, we’re here to help.
Customer cases
Silent Hospital implementation at Royal Cornwall Hospitals NHS Trust
Enhanced quality and efficiency at Oslo Emergency Clinic
