Patient portal

For patients, a hospital stay can consist of long periods of waiting interrupted by short, hectic periods of giving and receiving information. Heavy healthcare staff workloads and the speed at which information needs to be transferred can lead to misunderstandings, patient uncertainty and loss of important information.

DNV Imatis’ Patient Portal solution puts an end to patient boredom, restlessness and information vacuums between patients and staff.

Our patient portal solution is a versatile and highly effective communication platform between patients, their hospital and the outside world. It provides real time access to entertainment and news, contact with friends and relatives, diagnostic information and treatment information. It also allows patients to self-report information about their health. The patient portal improves communication between nurses and patients, making the traditional hospital pull-cord alert a thing of the past. Patients can now submit a specific need digitally, saving hospital staff valuable time and energy.

DNV Imatis’ Patient portal solution can be installed on a number of digital platforms, from bedside screens to tablets og mobile phones.

We know that there are multiple patient groups and that all patients are different. Therefore, our solution is very flexible and allows you to build the perfect patient portal for your patients.

While individual adaptation is sometimes necessary, there are also times when you need to be sure that everyone has access to the same services. The range of services may be limited at the start. But this does not mean that the solution is limited. DNV Imatis patient portal solution can grow in step with internal reorganisation to support a wider range of digital services for the patient.

The patient portal supports various functions, e.g. ordering meals, questionnaire surveys, self-reporting, video communication and sensor monitoring of the individual patient.

The components that make up the patient portal follows the requirements for universal design to ensure that the solution is usable for everyone. The solution is also responsive so that it functions equally well no matter what device the patient is using, a big touch screen in the patient’s room or their own telephone.

DNV Imatis’ patient portal can be used to allocate rooms for hospital patients, or for follow-up in the home using digital remote monitoring.

Patient portal – in a patient room

DNV Imatis’ patient portal is a user-friendly solution that patients can utilise when they are hospitalised. The solution can be used on the hospital’s bedside terminal or the patient’s own mobile device. Here the patient can keep up with their own treatment plan, ask for help, communicate with friends and family via video, order meals, watch TV or regulate the lighting and heating, for example.

Using a patient portal will enable healthcare personnel to spend more time on the patients and less time on non-essential tasks.

Features

Information

-Information on ‘my’ ward, ‘my’ nurse, ‘my’ doctor and ‘my’ physiotherapist with photos and names
-Map of the hospital with directions to the canteen, kiosk etc.
-Information about the hospital’s facilities and services, such as hospital school departments and activities
-Self-registration form

My treatment plan

-Overview of planned activities and examinations
-Training goals, with current status
-Meals
-Anticipated discharge date; what can I expect when I come home? Book your journey home.

Services

-Orders for various services are sent directly to DNV Imatis’ mobile portal or digital interactive boards.
-The nurse does not need to go to the patient’s room to find out what they need, and the order can be passed directly to the person responsible. This is particularly useful in the infection ward.

Room management

-Regulate lighting and heating
-Close and open curtains

Communication

-Communicate with friends, family and healthcare personnel via video or text messages
-Send questions to the doctor prior to the ward round
-Questions for the nurse
-The patient receives confirmation that the text message has been received.

Radio, TV and instructional videos

-The patient can listen to the radio or watch TV
-Instructional videos about individual diagnoses
-Healthcare personnel can select the appropriate patient group, thus automatically providing the patient with an overview of relevant videos.

Patient portal - digital home monitoring

A digital interactive solution for monitoring chronically ill patients in their home, or prior to an outpatient examination. This gives the patient a full overview and insight into the clinical pathway and their own treatment plan.

Overview of planned tasks and appointments
The patient receives reminders
Contains digital forms for mapping the patient’s symptoms and condition
Deterioration in the patient’s condition will trigger an alert to the health personnel responsible
Video and text communication between the patient and the health personnel
Text messages can contain both text and photos
Appropriate information and instructional videos related to the diagnosis
The patient can use their own smartphone or computer, and can log in using BankID
Integrated with medical sensors monitoring weight, blood pressure, oxygen saturation and temperature, for example

Features

Sensor hub

-Automatic sensor data capture via Bluetooth
-Alert generated to healthcare personnel if the values exceed normal ranges

My treatment plan

With a digital treatment plan, appointments will be made as required so that the patient does not need to make unnecessary trips to the hospital.
Patient’s own training programme that allows healthcare personnel to monitor development.

The patient will always have an overview of what is happening today and in the future, and the healthcare personnel can follow up the patient throughout the clinical pathway.
The patient’s clinical pathway is well-organised, comprehensive and predictable, and there are no unnecessary, non-medical reasons for any delays in clinical assessment, diagnosis, treatment and rehabilitation.
Patients and their families receive good information.
The clinical pathways are appropriate for the patient group and include clinical assessment, treatment, follow-up and rehabilitation.
A graph trend line based on the training programme will show the patient’s progress. A positive trend line will motivate the patient to continue their hard work.

Video consultation

Integrated functionality for video conversations with healthcare personnel. The solution also supports communication via text messages.

Assessment forms

Service user surveys, self-registration forms and assessments for various purposes. The responses will be automatically sent via DNV Imatis’ systems.

Hospital follow-up

-Healthcare personnel can check patient registrations and measurement data using their mobile phone or the hospital’s computers. They also have a complete overview of tasks and current status.
-Alerts are sent to the healthcare worker responsible as a push notification on their mobile phone.

Instructional videos

The patient can watch instructional videos linked to their diagnosis. The administration can either upload videos or links to external videos. The healthcare worker can choose the relevant patient group, thus automatically providing the patient with an overview of relevant videos.