Traditionally, healthcare professionals have faced challenges in anticipating patients' needs before they are actually present. This often results in time-consuming redundant trips and unnecessary burdens, especially with the increasing prevalence of single-room accommodations and long distances within hospitals.
Through an easily accessible patient portal, inpatient communication is enabled as part of enhancing the patient experience, optimising time management, and increasing hospital efficiency. The solution is tailored to facilitate dialogue between patients and healthcare professionals, with a focus on reducing unnecessary repeating trips and empowering patients with greater control over their stay.
Developed in collaboration with clinicians
Developed in collaboration with clinicians, the portal ensures it meets real and practical needs.
The outcome is a user-friendly platform where patients can convey their needs directly to the room manager with just a few keystrokes. Equally important, the portal provides patients authenticated access to relevant information associated with their stay.
Inpatient communication involves two-way communication, enabling healthcare staff to provide feedback to the patient as needed.
Information related to the stay
For patients, the accessibility to information adds an extra layer of security. Hospital stays can be challenging, and patients may experience stress and reduced ability to absorb all the information they receive.
Therefore, in addition to requesting assistance for simple needs like a glass of water or help with toileting, the portal also grants patients authenticated access to relevant information about their stay. This includes details about responsible personnel, appointment and daily plan information, and other relevant details recorded by the hospital.
In a time where confusion and uncertainty often prevail, the information also contributes to a better understanding of one’s treatment plan.
It establishes a sense of continuity and makes it easier for patients to both comprehend and actively participate in their own healthcare.
Significance for single rooms and isolation units
With a digital platform for inpatient communication, it becomes easier to reassure patients in conditions involving long distances and numerous single-room setups. Thus, from the patient’s user interface, it will be evident that reported needs have been acknowledged and addressed.
For patients in isolation units, a digital communication platform significantly reduces the need for repetitive and time-consuming dressing and undressing processes for protective gear. In addition to a more streamlined and time-saving workflow, this ensures that healthcare professionals can respond promptly and accurately to the patient’s needs.